Useful Plugin Categories: Live Chat

Tawk.to

Basic Details

Plugin Author(s): Tawkto

Free Version?: Yes

Premium Version?: No

My Rating: ★★★★★

General Description & Notes

Requires free account at tawk.to

Pros

  1. Intuitive
  2. Multiple installations (different Web sites) can be monitored from a single dashboard
  3. Supports multiple agents
  4. Different installations can use different sets of agents (unlike Tidio)
  5. Smartphone app makes it easy to use anywhere
  6. Agent can see what visitor is typing in real time
  7. Supports shortcuts (macros)
  8. Supports automated triggers
  9. Very easy to install/activate
  10. You can use it to create standalone chat pages (hosted at tawk.to)
  11. Can be customized visibility options (i.e., where widget will appear/not appear) from settings. But... (see Cons)
  12. Can use shortcode for displaying the widget
  13. Supports scheduling

Cons

  1. Does not support actual bots
  2. Visibity options not so robust

Notable Installations

  1. https://garyosullivan.com -
  2. https://nsiteful.com -
  3. https://eatonacademy.org -
  4. http://naturallearningalternative.com -